The ITIL® Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
Career Path: ITIL® Foundation is a place to start while building your career in ITSM. ITIL® has been adopted by thousands of organizations worldwide to achieve business benefits. Well known companies that have implemented the use of ITIL® include; Microsoft, IBM, HP, Shell, UK National Health Service, and the Walt Disney Company.
Series Taught By: Patrick Von Schlag
ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. This provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL® Foundation Certificate in IT Service Management is the entry level examination for the scheme. There are no prerequisites for entry to this examination.
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Does this training qualify for college credits? Yes! This course series, as an elective title, does qualify for 1-3 college credits to be applied towards a degree program offered at American Business and Technology University.
Available PDUs for this Course Series: 18 By completing this course series, you will earn 18 PDUs. CareerAcademy is a Recognized Education Provider (REP #4058) with the Project Management Institute (PMI) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 2 By completing this course series, you will earn 2 ITIL® Credits.
Available CEUs for Course Series Completion: 18 Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.
Expert Lectures Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.
Certificate of Completion Upon completion of a series of courses you can earn a certificate of completion from Learning247. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.
PowerPoint Visuals Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.
Demonstrations The immersive demonstrations in our training are a way for the instructor to present how to perform a task on-screen in front of the student. This feature gives the student the power to see tasks performed by a professional in the intended environment as many times as they would like, without purchasing expensive software.
Review Quizzes Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.
Final Exams Upon full completion of a training series, students can take a Series Final Exam, these exams are designed to test the students knowledge on all material trained within a series of courses. Students have the ability to retake any final exam as many times as they wish to ensure they understand the material or to improve upon their score.
Mobile Access With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!
Workbooks Each course comes with a printable workbook that makes it easy to take notes as you learn. They also include a review quiz answer key, complete with answer explanations.
Course 01 - Course Introduction 15m
Course 02 - Introduction to ITSM 53m
Course 03 - Continual Service Improvement 38m
Course 04 - Service Operation 1hr 54m
Course 05 - Service Transition 1hr 19m
Course 06 - Service Design 1hr 40m
Course 07 - Service Strategy 58m
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